Medical records are stored securely and never sold to third parties.
You can access, correct, or request deletion of your data at any time.
We never sell, rent, or trade your personal or medical information.
Radiant Dental & Polyclinics ("we", "our", "us"), operated by Dr. Indrayani Deole, is committed to protecting the privacy and confidentiality of your personal and medical information.
This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when you visit our clinic, use our website at radiant-dental-polyclinics.netlify.app, or communicate with us by phone, email, or WhatsApp.
By using our services or website, you consent to the practices described in this Privacy Policy. Please read it carefully.
We may collect the following categories of information from you:
| Category | Examples |
|---|---|
| Personal Identification | Name, date of birth, gender, contact number, email address |
| Medical & Health Information | Medical history, current medications, allergies, diagnoses, treatment records, X-rays, photographs |
| Appointment Data | Booking history, preferred time slots, treatment type, consultation notes |
| Financial Information | Payment records, insurance details (we do not store full card numbers) |
| Communication Data | WhatsApp messages, call records, email correspondence with the clinic |
| Website Usage Data | IP address, browser type, pages visited, time spent on pages, referral source (via cookies) |
We collect information through the following channels:
We process your personal information for the following legitimate purposes:
We may send appointment reminders or health tips via WhatsApp or SMS. You may opt out of these communications at any time by contacting us.
We take your privacy seriously. We do not sell, rent, or trade your personal information.
We may share your information only in the following limited circumstances:
Medical and dental records — including X-rays, treatment notes, prescriptions, and clinical photographs — are considered sensitive personal data and are handled with the highest degree of care.
You have the right to access your clinical records. Please contact us with a written request and allow up to 7 working days for processing.
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Types of cookies we may use:
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described.
We do not use cookies for advertising, remarketing, or behavioural tracking. Our website is ad-free.
We retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this policy, subject to applicable legal and professional obligations:
After the applicable retention period, your data will be securely deleted or anonymised.
Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023, when in force), you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your data where no legal obligation exists to retain it.
Object to processing of your data for non-clinical purposes such as marketing.
Receive your data in a structured, commonly used format.
Withdraw consent for non-essential processing at any time.
To exercise any of these rights, please contact us in writing at dr.indrayani@healthcare.com or via WhatsApp at +91 93261 14036. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you as required by law.
We provide dental and medical services to patients of all ages, including children. When treating a minor (under 18 years of age):
If you believe a child's data has been collected without appropriate parental consent, please contact us immediately so we can take appropriate action.
Our website may contain links to third-party websites, including Google Maps, WhatsApp, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
External links on our website do not indicate endorsement of the linked site or its content.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services or website following any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Controller:
We take all privacy-related concerns seriously and will respond to your enquiry within 30 days.